Alan, Help Desk Agent

Tell us about your education and how you came to work in IT.

I worked in the Help Desks of Dublin City University and University College Dublin before I decided to study for my degree in Counselling Psychotherapy. Unfortunately, after the recession there was not much work in that area and so I decided to make a return to Help Desk work and here I am now in Liberty IT.

Why did you choose to join Liberty IT over other companies?

Liberty IT was recommended to me by a friend who worked here and so I got good feedback from him on the kind of place it was to work.  A positive experience during the interview process sealed the deal for me.

Describe a typical day for you.

Help Desk work is quite varied and whilst it’s mostly troubleshooting IT issues and admin work, an integral part of the job is having good people skills and the ability to interact with employees on different issues. There’s also a fair amount of detective work required to get to the root of a problem!

If you could have any job in the world, what would it be and why?

One thing I’ve noticed is that sometimes I enjoy the interaction with people just as much, if not more than the technical part of the job, so maybe in the future this is something I might like to work towards. HR particularly interests me.

What do you like to do with your free time outside of the office?

I don’t like outdoorsy stuff much so films are a good way to relax.

If you were to go back in time, would you still make the same career choices?

I think I would. My degree has given me good people skills which are absolutely fundamental to any job so I have no real regrets about my choices